Frequently Asked Questions
It’s simple. Call the local office at (404) 461-9828 and speak with a representative from Twinkle Clean. They will assist you in rescheduling
your clean.
Keep in mind, there also may be times when weather makes it unsafe for us to travel and carry equipment and supplies to your home. Driveways and sidewalks must be cleared and accessible. Holidays may also necessitate a schedule change. Your understanding and cooperation in rescheduling is greatly appreciated.
Our Quality Control Inspectors inspect our teams on a regular basis. They may enter your home after the team leaves. Our team does these inspections to ensure the highest quality standards for our house cleaning services.
If your home has a security system, please provide us with the code and steps necessary for us to turn off the alarm. We will reset the alarm when we leave. Alternatively, you may want to disable it on the day of your scheduled clean.
It’s simple. Call the office at (404) 461-9828. We will assist you in canceling or rescheduling your cleaning. In the event that you cancel a clean, you may be charged a cancellation fee. Please refer to your local office regarding their specific cancellation policy.
You may call us at (404) 461-9828 and speak with a representative. They will assist you in scheduling an additional clean!
Looking to add on request rooms to your next clean? No problem! You may call us at (919) 438-6473. They will assist you with getting on request rooms added to your clean!
Are you happy with your cleaner and want to show appreciation to your team? Tipping is a great way to do so. Tips may be left at the time of the clean or you can add it when you make the payment.
As part of our satisfaction guarantee, if you’re ever unhappy with any area we’ve cleaned, we’ll return the next business day and re-clean it.
